i2i Placement

“Digital Media Talent Scouts and Guides” 

Job summary

Location:
New York, New York, United States, North America
Career Level:
2 + years of Experience
Education:
Bachelor's Degree
Job type:
Full time
Positions:
1
Salary:
Negotiable
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Software Support Engineer (#229-MH237)

About this job

As part of a Support team you will be responsible for supporting the Client Services team by investigating, resolving or escalating Client product issues or bugs, supporting the implementation of clients new requirements using Javascript code, and developing new software features to improve the support of our products.

You will help with the implementation of code and perform quality checks to ensure that work has been completed successfully and work closely with the Product Management, Engineering and Client Services team.

This role is an excellent opportunity for you to gain exposure to a vast variety of web technologies.




Duties

Responsibilities:

  • Second Line customer support.
  • Investigations and reproducing Software problems; raised from customers.
  • Offering advice on product enhancements.
  • Providing technical assistance and remote support.
  • Prioritizing and tracking customer issues through to resolution.
  • Testing of Software and updates of client’s website solutions.

 Requirements:

Core skills

Good level understanding and usage of

  • JavaScript / DOM / HTML/ Cookies
  • HTTP / internet protocols
  • Regular expressions (regexes)

Nice-to-have

  • Cross browser testing & browser compatibility issues
  • AJAX
  • jquery
  • Ability to spot patterns and automate repetitive tasks
  • SQL / mysql
  • Svn or other version control

Skills you will acquire

  • browser performance / load order issues
  • privacy / same origin policy

Tools you will be using

  • Firebug
  • Greasemonkey
  • Proxomitron
  • HttpWatch
  • Fiddler

Job keywords/tags:  Code , Internet Protocols , Javascript , HTML , Cookies , HTTP
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