i2i Placement

“Digital Media Talent Scouts and Guides” 

Job summary

Location:
San Jose, California, United States, North America
Career Level:
Senior (5+ years of experience)
Education:
Bachelor's Degree
Job type:
Full time
Positions:
1
Salary:
Negotiable
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Publisher Success Manager (#287-MH139)

About this job
Primary Responsibilities:

The Publisher Success Manager will ensure optimum performance is maintained across company’s publisher partners. The ideal candidate enjoys working with numbers and leveraging their analytical skills as a core component of publisher relationship management. This role is perfect for someone who has a proven ability to provide value added insight from raw data to deliver an exceptional customer experience.

Duties will include: 
  • Interact with both internal and external customers providing guidance on the use of our product 
  • Reporting: Monitor publisher performance stats as well as provide trends and analysis to management
  • Escalate potential customer satisfaction issues to management 
  • Monitor new publisher deployments and optimize performance for customer retention and growth 
  • Provide client service support and maintain excellent working relationships with publishers and company partners utilizing tools to ensure performance and objectives are satisfied 
  • Coordinate with the technology team in troubleshooting and resolution of technical issues 

 Qualifications:

  • 1-5 years experience working in online advertising with a focus on Publisher account management and business intelligence 
  • Strong analytical skills with the ability to extract and analyze performance data to be communicated to publisher partners 
  • Ability to troubleshoot and analyze an issue to arrive at root cause, and provide necessary suggestions for resolution 
  • High ability to work on multiple projects simultaneously and follow-through 
  • Strong client service skills with an ability to effectively communicate with various audiences 
  • Thrives in an informal, rapidly-changing, do-it-yourself style startup culture 
  • Strong sense of professionalism and integrity 
  • Strong working knowledge of the online advertising space (search and/or media) 
  • Bachelors Degree or equivalent experience


Duties



Job keywords/tags:  Analytical Skills , Optimization , Publisher , Startup
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